Return Policy

Konooz Store offers customers the option to return products within seven (7) days from the date of receiving the order, provided that:

- The product is in its original condition, unused, and returned with all accessories and original packaging, as received at the time of purchase.

Non-Returnable Items:

- Products that have been washed, ironed, or altered in any way.
- Perfumes once opened.
- Underwear items, unless the product is defective or the order was fulfilled incorrectly.

Returns Due to Defects or Damage:

- Items found to be damaged or have manufacturing defects are eligible for return within seven (7) working days from the date the store receives the returned item.
- In such cases, Konooz Store will bear the return shipping cost.

Additional Conditions:

- If the product was purchased during a sale or promotional offer, the refund will be
issued based on the discounted purchase price.
- The first return request will be covered by Konooz Store. For any subsequent return
requests, the customer shall bear the return shipping costs.
- Return requests will be reviewed and processed within two (2) working days from the
date of receiving the item by the store.
- Refunds will be issued within 7 to 14 working days, in accordance with our internal
procedures and payment processing timelines. The refunded amount will be returned to
the same account and payment method used during the original purchase.